What do you think when you think HOA? If it's excessive assessments, copious rules, and board power trips, you should
reconsider. The 2018 Homeowner Satisfaction Survey conducted by Zogby Analytics for the Foundation for Community
Association Research reveals how HOA and condo association residents really feel about rules, their board, managers, and
even paying assessments.
84%
Reprinted with permission of Community Associations Institute (CAI). Learn more by
visiting www.caionline.org, writing cai-info@caionline.org, or calling (888) 224-4321.
of residents
rate their overall
community
association
experience as
positive (63%) or
neutral (22%).
say members
of their elected
governing board
"absolutely" or
"for the most
part" serve the
best interests of
their communities.
say their
community
managers
provide value
and support
to residents
and their
associations.
say their
association's
rules protect and
enhance property
values (62%) or
have a neutral
effect (28%).
of residents say
their community
managers provide
value and support
to residents and
their associations.
of residents
say their
association
assessments are
"just the right
amount" or
"too little."
90% 73% 60%
85% 73%
Clean & Attractive
Neighborhoods
Enhanced Maintenance
& Safety
TOP REASONS OWNERS CHOOSE ASSOCIATIONS
Responsible Neighbors
& Amenities
Protected
Property Values
Is It Time to Rethink HOAs?
THE TRUTH ABOUT ASSOCIATION LIVING
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